Privacy Policy

Last Updated: March 6th, 2024

Thank you for your interest in the privacy policies of Dak, a DBA of No Silence Media LLC (collectively: “we”, “us”, “our”). We respect your privacy and are committed to protecting the personal information and data you share with us. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect or Handle
   We collect and handle various types of information through our website and service interactions, and we want to let you know how key information treated:

1. Personal Information: Names, email addresses, and details related to your video projects may be collected and stored through forms you voluntarily submit.
2. Business Information: Our website includes 'Get Answers' and 'Create Estimate' features, powered by OpenAI’s GPT technology, designed to provide automated chat Q&A and cost estimation services, respectively. These features may collect and process inputs you provide directly but are designed to handle non-personal and non-confidential information. Please do not share confidential or personal information with these tools. Any data collected through these interactions may be used for answering your question, providing our services, or improving these features. This data may also be transmitted via third party technologies (i.e. Gmail) only as is necessary to facilitate our communication and business operations.
3. Payment Information: Payment details, when provided, are handled by Stripe or Fiverr Workspace; we do not store your payment details.
4. Additional Information: For business inquiries or sales prospects, additional relevant information may be collected if publicly available.
5. Web Analytics: Via third-party platforms like Heap Analytics, we may analyze data such as IP addresses, general locations, session histories, and more for business operations such as improving our website, services, or products. See Section 3 for greater detail.
   
   
   

2. Use of Your Information
   Your information is used to provide services, respond to inquiries, and improve our offerings. We also use data to predict user behavior and intentions and for direct marketing to prospects, with respect for any opt-out requests received. Information collected from your use of our website, including but not limited to our GPT-powered features such as ‘Get Answers’ and ‘Create Estimate’, may be stored, analyzed, and used to improve our services and facilitate solicitation attempts.
   
   
3. Third-Party Sharing and International Data Transfer
   Your data may be processed or stored using third-party applications (e.g., Google, Heap Analytics, LinkedIn) and may be transferred internationally depending on these services' locations. We ensure these third parties adhere to privacy standards compatible with ours, although specific protections are governed by their respective privacy policies. As such, we cannot guarantee precisely what information is collected and what tracking is present from third-party services and we claim no liability for resulting issues from your indirect or direct use of these services as a result of browsing our website or when engaged with our services. The following is an incomplete list of companies or services used to provide services and present this website with full functionality: Google, Heap Analytics, LinkedIn, Meta, Notion, Apollo, Microsoft, SendGrid, X, etc. This list may change without notice and is not guaranteed to be complete. See Section 6 for related information.
   
   
4. User Rights and Data Management
   Users can update their information by logging into their account or contacting us at contact@nosilencemedia.com. Requests for data access or deletion are verified through authorized channels to protect your privacy and we may need to ask for additional information to verify your requests before fulfilling your requests.
   
   
5. Data Security and Breach Notification
   We maintain an active Security and Privacy Program which contains a detailed Information Security Policy. This policy and the overarching program provide processes and standards for data and information handling and security throughout the course of business. Detailed information regarding our Security and Privacy Program or the Information Security Policy is available upon request via email: contact@nosilencemedia.com or nosilencemedia@gmail.com.
   
   We employ various security measures to protect your information and conduct regular audits of our data security systems. In the event of a data breach, affected individuals or organizations will be notified in accordance with the procedures laid out in our Security and Privacy Program, provided it does not impede our containment efforts. To provide us with specific contact information should your data be involved in a breach, please submit it to us via email: contact@nosilencmedia.com.
   
   
6. Cookies and Tracking Technologies
   Our website uses third-party analytics and tracking technologies governed by the privacy policies of each respective service and company. Please refer to our Cookies Policy for detailed information. We aim to be transparent about the use of technology and provide information on opting out where feasible.
   
   
7. Legal Compliance and Updates
   We are committed to staying informed about and compliant with relevant privacy laws and will update this policy as necessary to reflect changes in our practices or legal obligations.
   
   
8. Contact Us
   For any questions or concerns regarding your privacy, please contact us at contact@nosilencemedia.com. We are dedicated to addressing your inquiries and ensuring your privacy rights are respected.